-Our client is the European or American Multinational corporation
Job Description:
-The Quality Manager acts as a Global Customer Services, Quality Management and Customer Key Account organizations.
-In order to increase our product and service quality, (s)he will secure early and continuous quality feedback by utilizing all available JGP tools (Issue tracking systems, internal and external communication), prioritizing product issues and support all involved parties with solutions, processes and guidelines.
-The Quality Manager will provide 1st line technical support to internal projects development, securing technical product issue management including escalation, follow up and implementation of solutions. (S)he will furthermore coordinate the validation and testing of products and secure launch readiness at excellent quality levels.
-The Quality Manager will create and maintain Regional Product Quality Reports and will – in close cooperation with all involved parties – priorities issues on basis of business cases.
-(S)he will furthermore follow up on product return rates, investigate any major deviations and initiate countermeasures.
Qualification:
-At least 2 years of working experience in the mobile phones/computer industry in an international environment.
-Extensive technical knowledge in the phone mobile area
-Experience in working in a matrix organization.
-Very good technical communication skills, both spoken and written.
-Very good financial awareness
-Fluent written and spoken English and Chinese Mandarin.
-Available to work or travel frequently to China, Europe, Asia and USA.