Job Summary
With minimum supervision and direction, performs a variety of on-site or remote hardware, software, application and training support services to our employees and customers. Achieve highest customer satisfaction with market competitive cost through delivering professional support services to our customers.
Principal Accountabilities
-Practice Orbotech core value behavior; customer focused and competitive mindset (ownership, proactive, take one step in advance).
-Carry out professional on-site or remote support activities and close service calls effectively and efficiently in accordance with Orbotech procedures and standards (timely CSRs, parts return, DOA program etc.)
-Carry out quality installation, Preventive Maintenance (PM) according to schedule.
-Timely escalation of issues and problems according to Orbotech standards and guidelines.
-Manage and handle spare parts (truck account) effectively and efficiently according to Orbotech standards and guidelines.
-Participate in site audit exercise.
-Participate and manage the new product release process as required.
-Provide mentoring and coaching to junior CS engineers so that they practice the Orbotech required behaviors and learn the required technical and soft skills.
-Participate to improve customer satisfaction and achieve competition mindset by finding out and communicating to managements the needs and requirements of customers and competitor activities.
- Initiate, identify and participate in internal processes re-engineering projects to achieve cost reduction and efficiently improvement (eg. MTTR, MTBF, spare parts usage, etc.).
-Prepare quality documentation as required by the company standard and guideline.
-Participate in the sales support demonstration and presentation as required.
-Share products knowledge and gained experience with customers and other employees through knowledge sharing sessions, customer training sessions, etc.
-Participate and take on additional assignments and projects as required.
-Work as a team with other colleagues in other divisions, product lines and departments.