Responsibilities
1. Respond to customer calls in a timely manner
2. Diagnose customer problems over the telephone by speaking with the appropriate person at the customer site and asking questions that are within the realm of his or her technical knowledge.
4. Provide phone support to CS Engineers, this is 2nd priority for RC service providing.
5. Feedback customer’s suggestions for improvements to Orbotech’s offerings.
6. Monitor and document software “bugs” in Orbotech equipment using company procedures so that R&D may be made aware of them and may work on removing them.
7. Attend to customer needs in a manner that achieves high customer satisfaction and enhances Orbotech’s good reputation.
8. Make visits to customers and repair of the system on an intermittent basis to refresh the handwork skill.
Qualification:
1. University graduate on Electronics/Electrical/Mechanical/Computer Science or equivalent.
2. Minimum 1 year’s relevant experience , Fresh graduate can be considered
3. Good command of spoken and written English and Mandarin.
4. Excellent interpersonal skill and proven record of a team player.
5. Good trouble shooting skill.
6. Customer oriented and good customer handling skill.
7. Familiar with Windows Word, Excel or other common PC applications.
8. Knowledge on Network, HP-Unix and Sun Solaris.