KEY RESPONSIBILITIES / CHALLENGES:
- Ensure the transactions that processed are met the Bank’s laid down operational guidelines, and to ensure neither Bank or customer is placed at risk;
- Ensure to provide timely and quality services on all the statement/report/voucher requests received from both internal and external customers;
- Ensure that the requests are processed according to the services standard stipulated;
- Handle irregular cases referred by retrieval team members;
- Check the completeness of the records retrieved;
- Perform transactions entries and day-end balancing for the section;
- Handle telephone inquiries from both internal and external customers;
- Provide ad hoc support to Team Managers for special assignments (eg. Quality audits);
- To provide support to across the units relative to guidance for transaction processing;
- Prepare monthly statistics and filing documents and records;
- Stick to the Know Your Customer (KYC), Money Laundry Prevention (MLP) and Compliance Risk Management (CRM) programmes.
SELECTION CRITERIA:
- Diploma and above, major in Accounting or related subject;
- 1 year plus relevant experience in Banking industry is referred;
- Familiar with MS office software;
- Good command of both written and spoken English;
- Pleasant and cooperative personality, initiative and hardworking, able to work independently ;
- Team player with strong communication skill and commitment to quality work.