Job Requirement:
University degree.
Good communication skill.
Teamwork and integrity.
Job Responsibilities:
To proactively check for any potential or actual shipment failures, both import and export, and contact the customer to advise and agree a solution that will achieve customer satisfaction, and maintain and enhance their loyalty to TNT.
To provide the customer with suitable solutions relating to problem shipments or complaints, to satisfy their needs, and maintain and enhance their loyalty to TNT.
To ensure smooth internal communication that follows set processes and channels, in order to provide timely and accurate information to customers.
To record accurate, complete and timely information in systems to ensure global visibility, consistency of information, and to enable root cause analysis.